Scott Mitchell, Chairman and of the Open Compliance & Ethics Group, and Brett Curran, Director of GRC and Privacy at Axentis, conducted a webinar on the Code of Conduct. The powerpoint slides are free, but the webinar itself requires a premium membership.
These are some metrics they propose for measuring the performance of a Code of Conduct:
- Reach – Percentage that receives the Code of Conduct
- Certification Coverage – percentage that certifies they understand and will uphold the code of conduct
- Training Coverage – percentage that are trained about the contents of the Code of Conduct
- Awareness – percentage that report they what the code is and what is says
- Mastery – percentage that proves through testing that they know the Code and what it says
- Reporting Readiness – percentage that know to report violations
- Readability – Flesch reading score
- Operationalization – percentage that believes that the organization actually adheres to the Code
- Organizational Alignment – percentage that believe that the Code accurately reflects the true values of the organization
- Personal Alignment – percentage that believe that the Code is aligned with their personal values
- Reporting – percentage that believe that Code violations are actually reported
- Questions – number of questions received
- Incidents – number of reported or discovered incidents of violation
